Refund policy
At Graciza, we stand behind the quality of every piece. If you're not completely satisfied with your purchase, we're here to make it right.
Return Window You may request a return within 7 days of receiving your order. Requests submitted after this window will not be eligible for return or exchange.
Eligibility Conditions To qualify for a return, items must be:
- Unused, unworn, and in original condition
- Returned with all original packaging, tags, and accessories intact
- Free from signs of use, damage, or alteration
Items that are damaged due to misuse, or returned without original packaging, will not be accepted.
How to Initiate a Return Contact us within 7 days of delivery via:
- WhatsApp: +923390155175
- Email: gracizabags@gmail.com
Please include your order number and photos of the item. Our team will review your request and respond within 1–2 business days with return instructions.
Return Shipping:
Return shipping is the responsibility of the customer. We recommend using PostEx or a trackable courier service. Graciza is not liable for items lost or damaged in transit during the return.
Refunds for Cash on Delivery (COD) Orders:
For COD orders, approved refunds will be issued via bank transfer to the account details you provide. Please allow 5–7 business days for processing after we receive and inspect the returned item.
For prepaid orders, refunds will be credited back to the original payment method within the same timeframe.
Non-Returnable Items:
The following are not eligible for return:
- Items purchased during sale or promotional events (unless defective)
- Items returned after the 7-day window
Defective or Incorrect Items If you received a defective or wrong item, please contact us immediately with photos. We will arrange a replacement or full refund at no additional cost to you.